What We Collect and Why We Need It
When you open an account with h5e88, we collect the information needed to run that account — your name, email address, and the mobile number you register with. When you make a deposit or withdrawal using DANA, OVO or GoPay, we log the transaction reference, wallet
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identifier and timestamp. We do not store your full e-wallet PIN or passwords. For identity verification, we may ask for a government-issued ID document; this is held in an encrypted storage environment and is not shared with advertising networks. We also collect device and session data
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— browser type, IP address, and session duration — to detect unusual login activity and protect your account. This data is never sold to third parties. We share it only where required by applicable law or where a licensed payment processor needs it to complete a
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transaction. Retention periods depend on local regulatory requirements; in most cases, account data is held for as long as your account remains active and for a defined period after closure. If you want to know exactly what we hold about you, the request process is described
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in the support section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.